Cata4d Privacy Policy – Your Personal Data Protection

01 Introduction

Cata4d takes the privacy and data security of every member seriously. As a trusted online betting and gaming platform in Malaysia, we understand the importance of the trust you place in us when sharing your personal information.

This Privacy Policy is designed to ensure you fully understand how we handle your personal data — from how it is collected, what it is used for, who it may be shared with, and how it is protected. We operate in accordance with strict data protection principles and industry best practices.

This Policy is to be read together with cata4d's Terms and Conditions and Responsible Gaming Policy. Together, these three documents form the complete agreement framework between you and cata4d.

02 Types of Personal Data We Collect

Cata4d collects the personal data necessary to provide a safe, compliant, and high-quality service. We only collect information that is strictly required and do not collect excessive data.

03 Data Collection Methods

Cata4d collects your personal data through several different channels depending on how you interact with our platform. Each method of collection is carried out transparently and only for legitimate purposes.

• Account Registration: Information you provide when registering a new account, including your name, email, phone number, and date of birth.
• KYC Verification: Identity documents and photos you upload during the identity verification process.
• Financial Transactions: Information related to your deposits, withdrawals, and wagering history on the platform.
• Platform Usage: Data collected automatically as you browse and use the platform, including IP address and device information.
• Support Communications: Records of conversations with our customer support team via live chat, email, or other channels.
• Cookies and Similar Technologies: Tracking technologies used to enhance the user experience and analyse platform usage patterns.
• Trusted Third Parties: In some cases, we may receive information from identity verification providers or payment providers for security purposes.

04 Purpose of Personal Data Use

Every piece of data we collect has a clear and legitimate purpose. cata4d uses your personal data for the following purposes only, and will not use your data for any other purpose without first obtaining your consent.

• Account Management: Creating, verifying, and securely managing your member account.
• Service Provision: Processing deposits, withdrawals, betting, and all transactions on the platform.
• Legal Compliance: Fulfilling KYC obligations, anti-money laundering compliance, and regulatory reporting requirements.
• Platform Security: Detecting and preventing fraud, account abuse, and illegal activity.
• Customer Support: Helping to resolve inquiries, complaints, and technical issues you encounter.
• Service Improvement: Analysing usage patterns to improve platform quality and user experience.
• Marketing Communications: Sending information about promotions and special offers — only if you have consented to receive them.
• Responsible Gaming: Monitoring gaming patterns to identify signs of addiction and provide appropriate assistance.

05 Data Sharing with Third Parties

Cata4d does not sell or transfer members' personal data to third parties for their own marketing purposes. However, in the course of legitimate operations, we may share certain data with the following parties under limited and controlled circumstances:

• Payment Providers: Information required to securely process your deposits and withdrawals through authorised payment channels.
• Identity Verification Providers: KYC data is shared with recognized third-party verification services to confirm your identity.
• Technology Service Providers: Companies that provide the infrastructure, hosting, analytics, and security tools we use to operate the platform.
• Legal Authority: In situations required by law, court order, or direction from a relevant regulatory body.
• Fraud Prevention: Fraud prevention agencies that help us identify and block illegal activity on the platform.

In the event of an acquisition, merger, or business asset transfer, user data may be transferred as part of the business assets. You will be notified in advance should this occur, and a new Privacy Policy will take effect.

06 Data Security Measures

The security of your personal data is cata4d's number one priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected from unauthorised access, loss, or theft.

The key security measures we have implemented include:

• End-to-End Encryption: All communications between your device and our servers are secured with the latest TLS/SSL protocols.
• Stored Data Encryption: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
• Two-Factor Authentication: A 2FA system is available for all accounts to add an extra layer of security during login.
• 24/7 Monitoring: Our security team continuously monitors the system to detect any suspicious activity.
• Strict Access Controls: The principle of "least privilege" is applied — only staff who require data access to carry out their duties are permitted to do so.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by independent parties.

07 Cookies and Tracking Technologies

Cata4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: Used to understand overall usage patterns and help us make better data-driven decisions.

You can manage your cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of the cata4d platform. For the best experience, we recommend keeping essential cookies enabled.

08 Your Rights Regarding Personal Data

Cata4d respects your rights over your personal data. As a cata4d member, you have the following rights, which you may exercise at any time by contacting our privacy team:

09 Data Retention Period

Cata4d does not retain your personal data longer than is necessary for the purposes stated in this Privacy Policy or as required by applicable laws in Malaysia.

• Active Account Data: Retained for as long as your account is active and in use on the cata4d platform.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial compliance and tax legislation requirements.
• KYC Documents: Retained for the duration of the active account plus 5 years after account closure, in accordance with anti-money laundering requirements.
• Communication Logs: Customer support records are retained for 3 years for reference and dispute resolution purposes.
• Technical Data: System logs and analytics data are retained for 12 months before being automatically deleted or anonymised.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with your identity. The data deletion process is carried out in accordance with strict security procedures to ensure that no data can be recovered after deletion.

10 Child Protection

The cata4d platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

Should we discover that personal data of a minor has been collected inadvertently, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered a cata4d account are requested to contact us immediately.

11 Amendments to the Privacy Policy

Cata4d reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. Any material changes will be communicated to you via your registered email or an in-platform notification at least 14 days before the changes take effect.

The "Updated" date at the top of this document will always reflect the date of the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12 Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, the cata4d privacy team is always ready to help.

You can reach us via:

• Privacy Email: [email protected] (please state "Privacy Enquiry" in the email subject line)
• Live Chat: Use the live chat button within the cata4d platform — available 24 hours a day, 7 days a week
• Help Centre: Visit our FAQ section for answers to common questions about privacy and data security.

We are committed to responding to every privacy inquiry within 3 business days. For formal requests related to data rights, the processing period is up to 30 calendar days.